Shipping policy

Delivery Information:

We aim to process all orders within two working days of receiving them. If you require your order urgently, please email us at shop@chestercathedral.com and we will do our best to assist.

UK Shipping Options:

At checkout, you can choose from the following delivery services:

• Standard Delivery – A cost-effective option for most orders. This service is fully tracked and typically arrives within 3–5 working days from dispatch.
• Express Delivery – A faster, fully tracked service, with delivery typically within 1–3 working days from dispatch. Orders placed before 12pm (noon) are usually dispatched the same working day.

Delivery charges are based on the total weight of your order and your chosen delivery method. Final shipping costs will be displayed at checkout.

All orders are carefully packed to ensure they arrive safely.

Pricing and Postage:

All prices are listed in GBP and include VAT where applicable.

Delivery charges are calculated based on the combined weight of your order and your selected delivery method.

While we make every effort to ensure prices are accurate, in the event of an error:

• If the correct price is lower, we will charge the lower amount.
• If the correct price is higher, we will contact you before proceeding with your order.

Delivery Issues:

If your order has not arrived within the expected timeframe, please contact us and we will investigate with the courier.

We are not responsible for delivery delays caused by events outside our control, such as courier disruptions, strikes, or severe weather, or for failed deliveries due to incorrect or incomplete address information provided at checkout.